Cloudflare comes as an annual subscription/subscription licence, this includes a form of support and support. The type of support obviously depends on the chosen subscription. Community forums, lots of documentation and the knowledge base are always at your disposal and paying customers can also log into their account and request support via support tickets. There is also the possibility of chat support, telephone support and 24x7x365 support with certain subscriptions.
If you have any questions about (extending) your support, feel free to email Prianto for more information.