Create outstanding customer relationships with the world's most intuitive and collaborative CRM - #1 in the prestigious PCMag Readers' Choice Awards. Sugar Sell is lean and fast, plus fully integratable. It tracks and monitors interactions, maps the customer journey of customers and automates any number of workflows. This allows users to stay one step ahead of their customers and get the right message to the right prospect. Less time is spent on repetitive tasks such as entering, capturing and retrieving data, and users can focus on their real work: Increasing productivity and efficiency.

Features

• Actionable information that delivers real value
• Automatic data management
• No. 1 in terms of user experience

Benefits

• Provides exactly the information needed for customer interaction
• Less time spent collecting and retrieving data
• Automates key and repetitive activities

Sugar Market focuses on optimising campaigns, understanding engagement, improving conversion rates and increasing sales - what matters most to marketers. Sugar Market makes it possible to increase visitor numbers and traffic to your website through built-in SEM, SEA and social media tools and ensures that it is found quickly by search engines. Through drag-and-drop or standardised templates, high-quality and mobile-optimised landing pages, emails and forms can be created in professional quality in just a few minutes. Through the scoring system, leads are filtered, managed and evaluated so that only qualified prospects are sent to sales. Sales and marketing are thus perfectly aligned, which promotes business growth.

Features

• Intuitive drag-and-drop campaign builder
• Lead Nurturing and sophisticated Scoring
• State-of-the-art analytics and BI-based dashboards for reporting

Benefits

• Generates the right traffic to the website with SEM, SEO and social media tools
• High-quality landing pages, emails and web forms
• Generates professional quality leads through emailings, landing pages and web forms
• Ensures perfect cooperation - best-qualified leads are passed on to the sales department
• Supported by data-driven marketing expertise with BI-grade reporting

Sugar Serve gets customer satisfaction back on track with intuitive reporting and dashboards. It ensures appropriate response and resolution times, provides self-service portals, monitors customer satisfaction and meets customer expectations and demands across all support channels. Sugar Service provides the visibility needed to deliver the best possible customer experience.

Features

• Self-service portal and knowledge base
• Agent workbench
• Real-time reports and dashboards

Benefits

• Always the right information at hand
• Helps customers help themselves
• Identifies potential problems early