BLOG Scaling Network Services for MSPs How NetBrain Simplifies Automation

MSPs juggle reactive and proactive workflows every day: troubleshooting issues, rolling out network changes, and ensuring real-time visibility. Without automation, these tasks drain resources, increase downtime, and frustrate customers.

NetBrain’s automation and AI-driven approach turns these challenges into opportunities, helping MSPs work smarter, not harder.
 

1. Faster Troubleshooting & Reduced MTTR

One of the biggest frustrations for MSPs? Slow troubleshooting and high MTTR (Mean Time to Repair).

Traditionally, engineers manually diagnose issues, consuming valuable time and resources. NetBrain speeds this up by:

• Closing up to 40% of tickets automatically by identifying and eliminating “noisy” alerts.
• Auto-remediating 30% of issues so engineers don’t have to intervene manually.
• Using AI-assisted diagnosis to handle the remaining 30%, reducing escalations.

By shifting Level 2 engineer tasks to Level 1 engineers and automating Level 1 tasks, MSPs close tickets faster, reduce escalations, and free up their teams for higher-value work.
 

2. Enforcing Safe Network Changes & Preventing Outages

Network changes come with risks, misconfigurations, outages, and costly downtime. Many MSPs struggle to manage and enforce safe change practices.

NetBrain’s Triple-Defence System ensures Safe Change at every stage:

Before Change: Analyses network rules to catch potential issues.
During Change: Provides real-time visibility and impact analysis.
After Change: Ensures configurations stay intact and prevents future drift.

This minimises human error, keeps networks stable, and helps MSPs avoid expensive outages.
 

3. Network Observability & Auto-Remediation

Managing multiple customers means constant network monitoring and assessments. Manual assessments are time-consuming and often lack real-time insights.

With NetBrain, MSPs can:

• Monitor network health in real time with observability dashboards.
• Automate proactive remediation for security, compliance, and drift prevention.
• Improve compliance by enforcing standardised network configurations.

Instead of firefighting problems, MSPs can detect and resolve issues before they impact customers, keeping operations smooth and stress-free.
 

4. Enhanced Visibility & Automated Documentation

Keeping network documentation updated is a major pain point. Manual mapping and inventory tracking take up valuable time and often fall out of sync with reality.

NetBrain makes this effortless:

• Automatically generates dynamic network maps for instant visibility.
• Provides a Single-Pane-of-Glass, reliable, real-time view of the network.
• Offers one-click documentation and accurate inventory tracking.

This reduces knowledge silos, saves time, and ensures engineers always have up-to-date network data at their fingertips.
 

NetBrain isn’t just about automation; it’s about helping MSPs deliver better service, scale their business, and gain a competitive edge. By reducing Mean Time to Repair (MTTR) and enabling proactive issue resolution, MSPs can improve customer satisfaction. Automation allows support for more clients without expanding their team, enhancing scalability. It also provides an advantage over competitors still relying on manual processes. With greater data accuracy, automated compliance enforcement, and minimised downtime, operational risks are lower while service quality remains high.

NetBrain is a game-changer for MSPs looking to streamline network management, cut costs, and improve service quality. By reducing manual workloads, preventing outages, and automating troubleshooting, MSPs can deliver exceptional service while growing their business efficiently.

Ready to take your MSP to the next level? Discover how NetBrain can revolutionise your network operations today by contacting our NetBrain specialist, Alan Fink.