SugarCRM is unlike any other CX platform on the market: it is the industry's first and only time-based "no-touch" CX platform. The time-based solution enables the use of customer data in a timely manner to proactively gain actionable insights and take necessary actions immediately. Thanks to "No Touch", users spend less time collecting and retrieving customer information and can focus on the real work. With continuous cloud innovation unmatched by even the best-known CRM industry giants, Sugar is the most advanced, durable and future-proof customer experience platform on the market.
Manage customers by uniting marketing, sales and service teams on a single, no-touch customer experience (CX) platform. SugarCRM knows you want to spend less time cleaning databases so you can spend more time on customer relationships, driving revenue, retention and loyalty.
Customer Experience Buyer´s Guide
Checklist CRM Evaluation
10 Reasons: Marketing Automation
Further information about SugarCRM
Video (engl.) - Welcome to the #NewSugar:
Create outstanding customer relationships with the world's most intuitive and collaborative CRM - #1 in the prestigious PCMag Readers' Choice Awards. Sugar Sell is lean and fast, plus fully integratable. It tracks and monitors interactions, maps the customer journey of customers and automates any number of workflows. This allows users to stay one step ahead of their customers and get the right message to the right prospect. Less time is spent on repetitive tasks such as entering, capturing and retrieving data, and users can focus on their real work: Increasing productivity and efficiency.
Sugar Market focuses on optimising campaigns, understanding engagement, improving conversion rates and increasing sales - what matters most to marketers. Sugar Market makes it possible to increase visitor numbers and traffic to your website through built-in SEM, SEA and social media tools and ensures that it is found quickly by search engines. Through drag-and-drop or standardised templates, high-quality and mobile-optimised landing pages, emails and forms can be created in professional quality in just a few minutes. Through the scoring system, leads are filtered, managed and evaluated so that only qualified prospects are sent to sales. Sales and marketing are thus perfectly aligned, which promotes business growth.
Video (engl.) - Sugar Market:
Sugar Serve gets customer satisfaction back on track with intuitive reporting and dashboards. It ensures appropriate response and resolution times, provides self-service portals, monitors customer satisfaction and meets customer expectations and demands across all support channels. Sugar Service provides the visibility needed to deliver the best possible customer experience.
Video (engl.) - Sugar Live in Sugar Serve: