What If IT Issues Solved Themselves?
Meet DEX Essentials – TeamViewer’s new module for proactive, automated endpoint support.
Digital workplaces never stop – but IT resources are often stretched thin. That’s where TeamViewer DEX Essentials comes in: a modern Digital Employee Experience (DEX) solution built to help IT teams maintain uptime, keep employees productive, and reduce support load – without increasing headcount.
DEX Essentials brings a smarter, automated way to manage digital friction across your organization. It continuously monitors endpoints, analyzes real-time performance data, and applies scripted fixes to recurring issues before users even notice them.
Why it matters:
With hybrid work, cloud apps, and distributed teams as the new norm, DEX is becoming a strategic must-have – not just a nice-to-have.
Companies with mature DEX strategies experience:
7× fewer IT disruptions
33% higher employee satisfaction
62% better employee retention
98% device uptime, as seen in real-world enterprise rollouts
Even a single hour of digital disruption per week can translate to significant lost productivity across the company. DEX helps stop this loss before it starts.
Key benefits:
Real-time insights – Monitor endpoint health, app performance, and user experience in one place.
Auto-remediation – Fix known problems instantly with automated scripts.
Proactive support – Spot and solve issues before they impact employees.
Easy rollout – Lightweight agent, intuitive dashboards, scalable SaaS setup.
Why Prianto?
As TeamViewer’s value-added distributor, Prianto offers resellers:
Local licensing and pricing guidance
Sales enablement and demos
Marketing support
Presales assistance
Want to help your customers solve IT issues automatically and boost satisfaction?
Reach out to us at contact(at)prianto.ro for a free trial, demo or consultation.
Want to dive deeper into the topic?
TeamViewer’s blog explains how DEX drives productivity, engagement, and long-term business value.
Read more and explore expert insights.
